For ARC Solutions, hosting your ARC Polaris™ system is only the beginning. Want 24/7 performance monitoring and data backups? How about free (and disruption-free) upgrades and security that lets you sleep like a baby? You’ve come to the right place.
Don’t get locked into an expensive contract where you have to run a capital campaign to pay for an upgrade that’s forced on you. We’ll give you free upgrades as they come out to ensure your association management software is always cutting-edge.
Server slow at 3a.m.? That’s not too early to call us with a problem. However, our support staff might get to the phone or Internet first. Our proprietary software constantly monitors your system, so if you or your members receive any errors, we know about it before anyone else.
Rest assured that we keep track of member requests — including what has and hasn’t been answered — to make things powerfully simple and frustration-free on your end.
If your members ever encounter technical difficulties, ARC Solutions offers many options to get in touch:
Based on .NET technology, Polaris software uses sophisticated cryptology protocols to ensure data integrity. Industry standard SSL prevents intruders from eavesdropping on your web operations. And industrial strength cryptography protects passwords and other sensitive information in your database. A disconnected network server prevents network intrusion attacks — and we update it daily so your systems are always secure.
We’ll fix any bugs and upload the solutions onto your server automatically. We’ll also make minor modifications to our software to fit your needs. Need a business rule change? Consider it done, no charge.
Associations differ. We think their support plans should, too. With Polaris, you’ve got options. Here are a few:
Premium Support
- cost equal to 20% of purchase price per year
Premium Plus Support
- cost equal to 25% of purchase price per year
Learn more about our custom modules designed to meet your needs: